nicole gogel | technical writer

I’ve been a technical writer for over ten years. During this time, I have developed end-user documentation including user guides, knowledge base articles, release notes, and training content. My expertise is in translating complex technical information into clear, concise documentation for non-technical users.

So far, I have experience in the following industries: healthcare (electronic health records), retail, gambling (online).

Check out my LinkedIn page for my resume: www.linkedin.com/in/nicolegogel

Tools I work with*

Documentation & Publishing

• Adobe RoboHelp
• ScreenSteps
• Zendesk
• Microsoft Word
• Adobe Acrobat
• Framemaker
• WordPress
• SnagIt
• Canva

Collaboration & Project Tools

• Jira
• Confluence
• Monday.com
• Azure DevOps
• Git
• SharePoint

Multimedia & Training Assets

• Guidde
• GIF/video creation
• tooltip/UI copywriting

Methodologies

• Agile
• Software Development Life Cycle (SDLC)
• SaaS workflows (e.g., Jira)
• Knowledge Management
• Metadata/Tagging

Technical Skills

• HTML
• CSS
• QA testing
• Version control

Human Skills

• Cross-functional collaboration
• Process improvement
• User-focused content strategy
• Curiosity
• Foresight
• Accountability

*”Tools with which I work” for all the grammarians out there.